The information above goes into great detail about how the system works and what customers should expect to see in terms of time frames and data associated with the package. We do not offer refunds or any other form of compensation for late deliveries. This is expensive for us, and we receive no compensation from anybody, however we do it because we care about about customers and want to ensure you receive your goods as quickly as possible. In these situations we go back to the carrier for an explanation and if we are not satisfied by their response then we will re ship your order for you at our own cost. In the event that you see no new tracking information for a period of 20 days from the last entry then please contact us. Packages do rarely, but sometimes get lost or for whatever reason stop moving through the global logistics system. This is totally normal as far as tracking goes and you have nothing to worry about if you don't see new data logged for a few days.
Not every point in the journey gets scanned into the system, and as a result there will be gaps of several days in the data you see. The tracking data is not real time like you would expect to see when monitoring your Uber on it's way to you. You can access the tracking link from your order record once logged into our website, or via the link our system would have emailed you. This process can take up to 7 business days and is perfectly normal due to the work that goes into getting an order out of the warehouse and into the carrier's hands. The carrier then collects the package from our warehouse and scans the label, at which point the tracking link starts to populate. At that point a shipping label is issued and put onto the package, which results in a tracking number entering our system and an email from us being sent to you with the tracking link. Once we receive your order our warehouse staff will pick, pack and prepare the order for shipment. Please know that we are doing what we can to get orders through the system as quickly as possible, and we certainly appreciate our customers patience during this time, while the world adjusts to the situation. Each delay compounds as the issues exist at each point in the journey. The above changes to the way packages are moving around the world results in a much slower delivery turn around than was previously possible. Customs procedures changing which leads to an increased level of scrutiny for packages entering a country.Staff shortages either because of people getting sick or people not being available to work due to the risks associated with it.Social distancing and associated protocols related to how warehouse and logistics staff do their work.Increased package screening including cleaning and spraying across various points in the journey.Although the situation differs in each region, there are certain changes to protocols that affect the global logistics network as whole such as:
The global situation with Covid -19 is causing delays with all shipments as each country is in some form of lock down. Once entered into the global logistics network we are relying on the work of international and domestic carriers who work very hard to move parcels around the world. The important thing to note here is that once a package leaves one of our warehouses we have no control over the speed at which it reaches you. Your package may reach you faster or take a little longer. The above are of course estimations and average numbers.
We have every size available, please inquire if you don't see your size available. Please allow 2-3 weeks shipping as we are in Bangkok, Thailand at this time.
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